At Sebastian Stitch, we strive to deliver your orders safely and efficiently. Our goal is to provide you with a smooth and reliable shopping experience from the moment you place your order to the time it arrives at your doorstep.
Order Processing
All orders are carefully processed once payment or confirmation for Cash on Delivery is received. Orders are typically prepared and dispatched within our standard handling period. During busy seasons or promotional events, processing times may vary slightly.
Delivery Methods
We work with trusted courier and logistics partners to ensure your packages reach you promptly and securely. All deliveries are handled with care to maintain the quality of your items during transit.
Order Tracking
Once your order has been shipped, you will receive an email notification with tracking details, allowing you to monitor your shipment’s progress until it reaches you.
Cash on Delivery Orders
For Cash on Delivery purchases, please ensure that someone is available to receive and pay for the parcel at the delivery address. Orders that are refused or not accepted at delivery may affect future COD eligibility.
Damaged or Missing Items
If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery at [email protected]. Include your order number and photos (if applicable), and our support team will resolve the issue promptly.
International Shipping
Sebastian Stitch proudly serves customers worldwide. International orders may be subject to customs inspections or import duties as per local regulations, which are the responsibility of the buyer.
Contact Us
For any inquiries regarding your shipment, order status, or delivery details, please reach out to us at [email protected]. Our team will be happy to assist you.