At Sebastian Stitch, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer an easy return and refund process to ensure your peace of mind.
Returns
If you wish to return an item, please contact us within 7 days of receiving your order at [email protected].
To be eligible for a return, items must be:
-
Unused and in their original condition
-
In the original packaging with all tags and accessories included
Once your return request is approved, we will provide you with return instructions. Please ensure the product is securely packed to prevent damage during return shipping.
Refunds
After we receive and inspect your returned item, we will notify you via email about the status of your refund.
If approved, a refund will be issued within 7–10 business days through your original method of payment (for Cash on Delivery orders, a bank transfer or store credit will be arranged).
Please note:
-
Shipping charges (if applicable) are non-refundable.
-
Refunds may take additional time depending on your bank or financial institution.
Exchange Policy
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected] with your order details and a photo of the item. We’ll arrange a replacement or exchange as soon as possible.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or customization reasons. These include:
-
Cut fabrics or materials measured per order
-
Custom or personalized items
-
Clearance or sale items
Contact Us
For any questions about returns, exchanges, or refunds, please reach out to our support team at [email protected].